FAQS
Frequently Asked Questions (FAQ)
Welcome to our FAQ section! Here, we’ve answered some of the most common questions our customers ask. If you don’t see your question here, feel free to contact us at hello@magicworldflowers.com or call us during business hours.
1. About Our Store
Q: Where is Magic World LLC located?
A: We are located at 813 Brown Trl Suite 11, Bedford, TX 76022. For directions, visit Google Maps.
Q: What are your store hours?
A: Our hours are:
- Monday to Friday: 9 AM - 6 PM
- Saturday and Sunday: 10 AM - 2 PM
2. Placing an Order
Q: How do I place an order?
A: You can place an order through our website, over the phone, or by visiting us in-store. For same-day delivery, orders must be placed at least 4 hours before the desired delivery time.
Q: Can I customize my bouquet?
A: Yes! You can choose the number of roses, wrapping, and add-ons such as ribbons, crystals, or cards. For personalized requests, feel free to text us or include notes at checkout.
Q: Can I add a card message?
A: Absolutely! Every arrangement includes a complimentary card message. Simply provide your message during checkout.
Q: What payment methods do you accept?
A: We accept all major credit cards, Zelle transfer, PayPal, and other standard payment methods offered during checkout.
3. Delivery Information
Q: Where do you deliver?
A: We deliver to Bedford, TX, and surrounding areas, including Arlington, Dallas, Fort Worth, and more. Check our full list of delivery areas and ZIP codes at the bottom. For more information please visit our Delivery Policy.
Q: Can I request a specific delivery time?
A: While we cannot guarantee exact delivery times, you can request a morning (9 AM - 1 PM) or afternoon (12 PM - 6 PM) time frame, and we’ll do our best to accommodate your request.
Q: What happens if the recipient isn’t home?
A: If the recipient is unavailable, we will attempt to contact them or you for further instructions. If no one can be reached, the arrangement will be returned to the store for pickup. You can arrange for re-delivery for an additional fee. See our Terms and Conditions for more details.
4. Returns and Refunds
Q: Can I return or exchange an arrangement if I’m not satisfied?
A: Due to the perishable nature of our products, all sales are final. Please refer to our Returns Policy for complete details.
5. Products and Customization
Q: Are your chocolates safe for people with allergies?
A: Chocolates included in some arrangements may be presented out of the box and without labeling. These chocolates contain allergens such as milk, hazelnuts, wheat, and soy. For a full list of ingredients, visit our Terms and Conditions. Customers are responsible for ensuring products meet their dietary needs.
Q: What should I know about the safety of arrangements?
A: Some arrangements include structural materials such as wood sticks, staples, or pins. These are not toys and should be kept out of reach of children. For more information, see our Safety Guidelines.
6. Balloons and Accessories
Q: Are your helium balloons safe?
A: Helium balloons are provided fully inflated and are intended for decorative use only. Please handle them responsibly, as we are not liable for any incidents caused by their use. See our Terms and Conditions for further details.
7. Care Instructions
Q: How do I care for my flowers after delivery?
A: To keep your flowers fresh:
- Refill the vase with clean water daily.
- Trim the stems at an angle every two days.
- Keep flowers away from direct sunlight and drafts.
- Remove any wilted flowers or leaves promptly.
8. Terms and Policies
Q: What happens if my vase or arrangement breaks?
A: Magic World LLC is not liable for damages or injuries caused by broken vases or arrangements. Handle all fragile items with care. See our Liability Policy for details.
Q: Do you offer refunds for missed deliveries (recipient not available)?
A: Refunds are not offered for missed deliveries. If arrangements are returned to the store, the customer may arrange for pickup or re-delivery for an additional fee. For more information, see our Delivery Policy.