FAQS
Frequently Asked Questions (FAQ)
Welcome to our FAQ section! Here, we’ve answered some of the most common questions our customers ask. If you don’t see your question here, feel free to contact us at hello@magicworldflowers.com or TEXT us during business hours.
1. About Our Store
Q: Where is Magic World LLC located?
A: We are located at 813 Brown Trl Suite 11, Bedford, TX 76022. For directions, visit Google Maps.
Q: What are your store hours?
A: Our hours are:
- Monday to Friday: 9 AM - 6 PM
- Saturday: 10 AM - 6 PM
- Sunday: 11 AM - 2 PM
2. Placing an Order
Q: How do I place an order?
A: You can place an order through our website, through TEXT (NOT CALL), or by visiting us in-store. For same-day delivery, we accept orders until 2:00 PM. For same-day Pick Ups or Walk ins feel free to visit us during open hours to choose from or coolers.
Q: Can I customize my bouquet?
A: When your bouquet is a Ramo Buchon, yes! You can choose the number of roses, wrapping, and add-ons such as ribbons, crystals, or cards. Anything that says DAILY MIX in our website or Designer's Choice is NOT be customizable.
Q: Can I add a card message?
A: Absolutely! Every arrangement includes a complimentary card message. Simply provide your message during checkout.
Q: What payment methods do you accept?
A: We accept all major credit cards, Zelle transfer and cash in store only.
3. Delivery Information
Q: Where do you deliver?
A: We deliver to Bedford, TX, and surrounding areas, including Arlington, Dallas, Fort Worth, and more. Check our full list of delivery areas and ZIP codes once you are in your shopping cart. For more information please visit our Delivery Policy.
Q: Can I request a specific delivery time?
A: No, we don't offer specific delivery times.
- Orders placed 2 days in advance will be delivered anytime between 9AM and 5PM.
- Orders placed 1 day in advance or Same day will be delivered anytime between 9AM and 7PM
Q: What happens if the recipient isn’t home?
A: If the recipient is unavailable, we will attempt to contact THEM for instructions. If we cannot reach anyone, the arrangement will be left in a safe spot at the provided address.
If you do not want the flowers left outside, please notify us at least 24 hours in advance. In this case, the order will be returned to our store for pickup, or you can arrange a re-delivery for an additional fee. Please note that Magic World Flowers is not responsible for flowers left unattended. See our Terms & Conditions for more details.
See our Terms and Conditions for more details.
4. Returns and Refunds
Q: Can I return or exchange an arrangement if I’m not satisfied?
A: Due to the perishable nature of our products, all sales are final. Please refer to our Returns Policy for complete details.
5. Products and Customization
Q: Are your chocolates safe for people with allergies?
A: Chocolates included in some arrangements may be presented out of the box and without labeling. These chocolates contain allergens such as milk, hazelnuts, wheat, and soy. For a full list of ingredients, visit our Terms and Conditions. Customers are responsible for ensuring products meet their dietary needs.
Q: What should I know about the safety of arrangements?
A: Some arrangements include structural materials such as wood sticks, staples, or pins. These are not toys and should be kept out of reach of children. For more information, see our Safety Guidelines.
6. Balloons and Accessories
Q: Are your helium balloons safe?
A: Helium balloons are provided fully inflated and are intended for decorative use only. Please handle them responsibly, as we are not liable for any incidents caused by their use. See our Terms and Conditions for further details.
7. Care Instructions
Q: How do I care for my flowers after delivery?
A: To keep your flowers fresh:
- Refill the vase with clean water daily.
- Trim the stems at an angle every two days.
- Keep flowers away from direct sunlight and drafts.
- Remove any wilted flowers or leaves promptly.
- For arrangements with floral foam: Do not try to remove, cut, or reinsert the stems into the foam. Keep them in place and add 1/4 cup of water directly to the foam every 3 days.
8. Terms and Policies
Q: What happens if my vase or arrangement breaks?
A: Magic World LLC is not liable for damages or injuries caused by broken vases or arrangements. Handle all fragile items with care. See our Liability Policy for details.
Q: Do you offer refunds for missed deliveries (recipient not available)?
A: Refunds are not offered for missed deliveries. Customers are responsible for providing the correct address and ensuring someone is available to receive the flowers. If no one is available the arrangement will be left at the address provided. For more information, see our Delivery Policy.
Any questions TEXT or EMAIL
(682) 416-2808
Hello@magicworldflowers.com
